PC & MAC Support

No matter which operating system you use on your laptops, desktops, or workstations, MIC will monitor, maintain, manage, and support them all. We will integrate them with existing infrastructure, provision them, secure them, and inventory them for you.

  • Emergency and After Hours support
  • Tiered support levels
  • Tiered service level agreements (SLAs)
    • Mission Critical
    • Support Response time
    • System Uptime
  • On-site, remote, and off-site support
  • Antivirus updates & monitoring
  • System and Software patches and updates
  • Full reporting for tickets and health of systems
  • Warranty Management
  • Online ticket management
  • 24x7x365 security monitoring
  • Backup and disaster recovery monitoring and support
  • Vulnerability reporting