Server & Network Support

Networks have a lot of interconnected parts, firewalls, switches, routers, access points, load balancers, and even more. MIC will provision, install, and manage your networks and servers. We will make sure all your drivers and software is up to date, manage your warranties, and licenses, and integrate them with any existing equipment. No matter how simple your LAN is or complex your WAN is, we will be there to keep it running at all times.

  • Emergency and After Hours support
  • Tiered support levels
  • Tiered service level agreements (SLAs)
    • Mission Critical
    • Support Response time
    • System Uptime
  • On-site, remote, and off-site support
  • Antivirus updates & monitoring
  • System and Software patches and updates
  • Full reporting for tickets and health of systems
  • Warranty Management
  • Online ticket management
  • 24x7x365 security monitoring
  • Backup and disaster recovery monitoring and support
  • Vulnerability reporting
  • Authorization and Authentication management